These Terms & Conditions (“Terms”) form a legally binding agreement between you, whether acting individually or on behalf of a business or other organization (“Client,” “you,” or “your”), and Review Acquisition, operated by Albin Fregelin, based at Rudbecksgatan 135, Örebro, Sweden (“Review Acquisition,” “we,” “us,” or “our”).
These Terms govern your access to and use of:
reviewacquisition.com
Review Acquisition's platform and systems
Review request and reputation management services
SMS and email automation
CRM integrations
Related products, features, software, and services
Collectively, these are referred to as the “Services.”
By purchasing, accessing, or using the Services, you acknowledge that you have read and agree to these Terms.
If you do not agree to these Terms, you must not use the Services.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
2. DESCRIPTION OF SERVICES
Review Acquisition provides review acquisition, customer feedback, reputation management, and related automation services for businesses.
Depending on the Client's selected plan and configuration, the Services may include:
Automated review requests by SMS and email
Follow-up review reminders
Customer feedback collection
Review monitoring
Review-response functionality
Reputation-related reporting
Review and testimonial repurposing
CRM integrations
Google Business Profile integrations
Customer database integrations
Automated workflows
Reputation management tools
Client notifications
Reporting and analytics
AI-assisted features
Other related services introduced from time to time
We may use third-party technology providers to deliver some or all of these Services.
3. DEFINITIONS
For purposes of these Terms:
Client means the business, organization, or individual purchasing or using the Services.
End Customer means a customer, client, patient, patron, prospect, or other individual whose information is supplied by the Client or accessed through a Client-authorized integration.
Review Request means an SMS, email, or other communication requesting or reminding an End Customer to provide feedback or leave a review.
Client Data means information supplied, uploaded, synchronized, imported, or otherwise made available by the Client.
End Customer Data means personal or contact information concerning End Customers.
CRM means any customer relationship management, field service management, booking, scheduling, or similar system connected to the Services.
Applicable Laws means all laws and regulations applicable to the relevant Client, recipient, communication, or processing activity, including where applicable the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, GDPR, applicable U.S. state privacy laws, and other privacy, telecommunications, consumer-protection, and electronic-communications requirements.
4. CLIENT ACCOUNTS
You may be required to provide account, business, billing, integration, or authentication information.
You agree that information provided to us will be accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of account credentials and for activities performed through your account by authorized users.
You must notify us promptly if you reasonably believe that your account has been compromised.
5. SUBSCRIPTIONS, PRICING, AND PAYMENT
Review Acquisition may offer subscription plans including plans priced at approximately:
$99 USD per month
$179 USD per month
$279 USD per month
Available plans, included features, promotional pricing, and current prices will be displayed or communicated when you subscribe.
Prices may change from time to time. Changes to recurring subscription pricing will be communicated as required by applicable law.
Unless otherwise stated, subscriptions are billed on a recurring monthly basis.
By purchasing a subscription, you authorize Review Acquisition and its payment providers to charge the applicable recurring subscription amount to your selected payment method until cancellation.
Applicable taxes may be added where required.
6. CANCELLATION AND REFUNDS
There is no fixed-term commitment unless expressly agreed otherwise in writing.
You may cancel your subscription at any time.
Cancellation stops future renewal and ordinarily takes effect at the end of the billing period already paid for.
Unless required by applicable law or expressly agreed otherwise in writing, payments already made are non-refundable, including payments for partially used billing periods.
If Review Acquisition terminates the Services for convenience rather than because of the Client's breach, unlawful activity, or non-payment, we may provide an appropriate prorated refund for prepaid Services that will not be delivered.
7. REVIEW REQUEST SERVICES
The Client authorizes Review Acquisition to facilitate and send review requests and related communications to End Customers on the Client's behalf.
Messages may be sent through:
SMS
MMS
Email
Other supported electronic communication methods
Messages may identify or reference the Client's business and may include links directing End Customers to Google or other review platforms.
Review Acquisition acts as a technology and service provider facilitating communications requested by the Client.
8. AUTOMATION AND CRM INTEGRATIONS
The Services may connect with CRMs and other Client-authorized systems.
The Client authorizes Review Acquisition to access and process information from connected systems as reasonably necessary to provide the Services.
Automations may trigger communications based on events such as:
Completion of a job
Completion of a service
A customer being added to a designated list
Importing historical customer records
Manual Client instructions
Other Client-configured workflow events
The Client is responsible for maintaining valid access to third-party integrations and for reconnecting integrations when credentials, permissions, APIs, or third-party systems change.
Review Acquisition is not responsible for service failures caused by unavailable, disconnected, changed, or malfunctioning third-party platforms outside our reasonable control.
9. DEFAULT MESSAGING AND CLIENT CUSTOMIZATION
Review Acquisition may provide standard review-request templates, recommended messaging sequences, and default communication schedules.
Unless the Client requests or configures different settings, the Client authorizes Review Acquisition to use the applicable default messaging and cadence on the Client's behalf.
Clients may be able to modify:
Message wording
Branding
Review links
Timing
Number of reminders
Communication channels
Other available messaging settings
The Client is responsible for reviewing and approving the communications sent on its behalf.
Where the Client creates or modifies message content, the Client assumes responsibility for ensuring that such content is lawful, accurate, and appropriate.
10. CLIENT RESPONSIBILITY FOR CONSENT
This section is an important condition of using the Services.
The Client represents and warrants that it has obtained all permissions, consents, and legal authority required to contact every End Customer whose information is uploaded, imported, synchronized, connected, or otherwise provided for communication through the Services.
Before Review Acquisition sends SMS, email, or other electronic communications to an End Customer on the Client's behalf, the Client is responsible for ensuring that the recipient may lawfully receive that communication.
Where explicit consent is required by applicable law, the Client must have obtained that consent before providing the contact for messaging.
The Client must not knowingly provide contacts who:
Have opted out
Have withdrawn consent
Have requested not to be contacted
Are included on an applicable internal do-not-contact list
Otherwise cannot lawfully be contacted through the intended communication channel
During onboarding, data import, account setup, or at other times, Review Acquisition may require the Client to confirm that the Client has appropriate permission to communicate with the contacts supplied.
Review Acquisition does not independently verify the consent history of every End Customer and is entitled to rely on the Client's representations concerning consent and lawful use of Client Data.
The Client must maintain appropriate records of consent where required by applicable law.
11. TCPA, CAN-SPAM, AND COMMUNICATION COMPLIANCE
The Client is responsible for ensuring that communications initiated through the Services comply with laws applicable to the Client and its End Customers.
This may include compliance with:
The U.S. Telephone Consumer Protection Act (“TCPA”)
CAN-SPAM
Applicable state telecommunications and privacy laws
Carrier and messaging-provider requirements
Applicable consent and opt-out requirements
Other applicable electronic-communication laws
Review Acquisition may provide tools, templates, opt-out functionality, or general compliance-related information, but does not provide legal advice and does not guarantee that the Client's specific use of the Services complies with every law applicable to the Client.
Clients should obtain independent legal advice where appropriate.
12. SMS TERMS AND OPT-OUTS
End Customers receiving SMS communications through the Services may opt out by replying STOP or through another supported opt-out mechanism.
Message and data rates may apply.
Where applicable, recipients may reply HELP for additional information.
Clients agree to honor opt-out and revocation requests.
The Client must not intentionally circumvent an opt-out by re-uploading, re-importing, or otherwise causing a person who has opted out to receive additional communications through another workflow or list.
Review Acquisition may automatically suppress or block communications to contacts who have opted out.
13. CLIENT DATA AND LAWFUL USE
The Client is responsible for the accuracy, quality, source, and legality of all data supplied to the Services.
The Client represents that it has the authority to provide Client Data and End Customer Data to Review Acquisition for the purposes described in these Terms.
The Client must not use the Services to:
Send unlawful or unauthorized communications
Harass recipients
Send deceptive or fraudulent messages
Circumvent opt-outs
Upload unlawfully obtained personal information
Engage in spam or abusive messaging
Violate third-party rights
Conduct unlawful review manipulation or review gating
Violate the rules of Google or other applicable review platforms
14. DATA PROCESSING AND PRIVACY
Our handling of personal information is further described in the Review Acquisition Privacy Policy.
Where Review Acquisition processes End Customer personal information solely on behalf of a Client, Review Acquisition generally acts as a processor or service provider and the Client remains responsible for determining the purposes and lawful basis of that processing.
Where required by applicable data protection law, additional data-processing terms may apply.
The Client authorizes Review Acquisition to use subprocessors and third-party technology providers reasonably necessary to provide the Services, subject to applicable data-protection requirements.
15. THIRD-PARTY SERVICES
The Services may rely on or integrate with third parties such as:
GoHighLevel
LeadConnector
Google
CRM providers
Telecommunications providers
Email providers
Payment processors
Hosting providers
Artificial intelligence providers
Analytics services
Review Acquisition does not control third-party services.
We are not responsible for changes to third-party pricing, policies, APIs, availability, algorithms, review moderation, telecommunications networks, or other systems outside our reasonable control.
Use of third-party platforms may also be governed by their own terms.
16. REVIEWS AND THIRD-PARTY PLATFORM POLICIES
Review Acquisition does not control Google or other review platforms.
Third-party platforms may:
Remove reviews
Filter reviews
Change ranking algorithms
Modify policies
Suspend listings
Restrict functionality
Reject or remove content
Review Acquisition does not guarantee that any review submitted by an End Customer will remain visible.
Clients must comply with applicable review-platform policies.
Review Acquisition does not encourage the Client to fabricate reviews, purchase fake reviews, condition incentives on positive reviews, or improperly prevent dissatisfied customers from leaving reviews.
17. NO GUARANTEE OF RESULTS
Review Acquisition does not guarantee:
A specific number of reviews
A particular review rating
Positive reviews
Increased revenue
Increased leads
Improved search rankings
Increased conversion rates
Improved reputation
Any particular business outcome
Results vary depending on factors including the Client's customer volume, customer satisfaction, response rates, existing reputation, industry, market, message deliverability, and third-party platform behavior.
Testimonials, case studies, projections, and examples are illustrative and do not guarantee future performance.
18. CLIENT CONTENT AND BRAND ASSETS
The Client may provide logos, trademarks, photographs, testimonials, text, customer information, and other materials for use in connection with the Services.
The Client retains ownership of its materials.
The Client grants Review Acquisition a limited license to use those materials as necessary to provide the Services.
The Client represents that it has the necessary rights and permissions to provide and authorize the use of such materials.
19. CASE STUDIES AND MARKETING
Unless the Client requests otherwise, the Client grants Review Acquisition permission to use the Client's:
Business name
Logo
Publicly available reviews
Testimonials
General performance results
Non-sensitive campaign results
for reasonable marketing and promotional purposes, including case studies, presentations, advertisements, website content, and social media.
A Client may request that future promotional use of its brand be discontinued by contacting [email protected].
We will make commercially reasonable efforts to honor such requests prospectively.
20. INTELLECTUAL PROPERTY
Except for Client-owned materials, Review Acquisition or its licensors retain all rights in the Services, including software, systems, workflows, website content, designs, templates, documentation, branding, and other proprietary materials.
Subject to these Terms, Clients receive a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their own legitimate business purposes.
Clients may not, except where permitted by applicable law:
Copy or resell the Services without authorization
Reverse engineer proprietary software
Circumvent security controls
Scrape or systematically extract protected platform data
Reproduce proprietary materials for competing commercial purposes
Misrepresent Review Acquisition intellectual property as their own
21. PROHIBITED USE
You may not use the Services to:
Violate any applicable law
Commit fraud
Impersonate another person or business
Transmit malware
Attempt unauthorized access
Interfere with platform security
Abuse telecommunications networks
Send prohibited or unlawful content
Harass or threaten individuals
Circumvent communication restrictions
Violate privacy or intellectual-property rights
Use unlawfully obtained contact databases
Send messages to recipients where you lack legally required permission
We may suspend or terminate accounts involved in prohibited activity.
22. SERVICE AVAILABILITY
The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.
We aim to maintain reliable Services but cannot guarantee uninterrupted or error-free operation.
Interruptions may occur because of:
Maintenance
Software errors
Telecommunications failures
Internet outages
Third-party service outages
API changes
Carrier filtering
Security incidents
Events outside our reasonable control
We may modify, replace, suspend, or discontinue features when reasonably necessary.
23. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, Review Acquisition disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
The Services will always be uninterrupted
Every SMS or email will be delivered
Third-party integrations will remain available
Reviews will be posted or retained
Errors will always be corrected immediately
The Services will produce any specific business outcome
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
24. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Review Acquisition will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the Services.
This includes, where legally permitted:
Lost profits
Lost revenue
Lost business opportunities
Loss of goodwill
Reputational damage
Loss or corruption of data
Costs of replacement services
Consequences of third-party platform actions
Consequences of End Customer conduct
To the fullest extent permitted by applicable law, Review Acquisition's aggregate liability arising from the Services will not exceed the amount paid by the Client to Review Acquisition during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
25. CLIENT INDEMNIFICATION
To the fullest extent permitted by applicable law, the Client agrees to defend, indemnify, and hold harmless Review Acquisition, Albin Fregelin, and persons acting on Review Acquisition's behalf from claims, liabilities, losses, damages, fines, penalties, costs, and reasonable legal expenses arising from the Client's:
Breach of these Terms
Unlawful use of the Services
Violation of third-party rights
Violation of applicable privacy or communication laws
Provision of unlawfully collected contact information
Failure to obtain legally required consent
Communication with individuals who have opted out
Misrepresentation regarding consent
Client-created message content
Unlawful use of End Customer Data
Consent-Related Indemnification
The Client specifically represents that any contacts provided for communication through Review Acquisition have the permissions and consents required by applicable law.
The Client is responsible for ensuring that consent remains valid and that known withdrawals and opt-outs are respected.
If a claim, regulatory proceeding, complaint, fine, penalty, or other liability arises because the Client supplied contacts without legally required permission, misrepresented the status of consent, or directed Review Acquisition to send communications in violation of applicable law, the Client agrees to indemnify Review Acquisition to the fullest extent permitted by applicable law.
This obligation survives termination of the Services.
26. REVIEW ACQUISITION'S COMPLIANCE RIGHTS
Review Acquisition may suspend messaging, reject contact lists, require additional consent information, or restrict Client activity if we reasonably believe that:
Consent requirements may not have been satisfied
Messaging activity presents an unacceptable compliance risk
Excessive complaints or opt-outs are occurring
Telecommunications providers or carriers require action
Applicable law or regulation requires action
Client activity may expose Review Acquisition or a third party to liability
Review Acquisition's decision to allow a campaign, import, workflow, or message does not constitute legal approval or a representation that the Client has satisfied all applicable laws.
27. TERMINATION AND SUSPENSION
Clients may cancel their subscription at any time.
Review Acquisition may suspend or terminate access if the Client:
Fails to pay amounts due
Materially breaches these Terms
Uses the Services unlawfully
Sends communications without required permission
Creates significant security or compliance risk
Abuses the platform
Violates third-party platform or carrier requirements
Engages in fraud or harmful conduct
Where reasonably possible, we may provide an opportunity to correct a remediable breach before termination.
Serious legal, security, fraud, or messaging-compliance issues may result in immediate suspension.
Upon termination, scheduled communications may cease and access to the Services may be disabled.
Sections that by their nature should survive termination, including payment obligations, intellectual-property provisions, disclaimers, liability limitations, indemnification, and dispute provisions, will remain effective.
28. DATA AFTER TERMINATION
After cancellation or termination, Client information may be retained for a reasonable period for legitimate business, security, backup, accounting, legal, or compliance purposes.
Where applicable law requires deletion or return of personal information processed on behalf of a Client, Review Acquisition will handle such information according to applicable legal and contractual requirements.
Clients should export any information they need before terminating their account.
29. ELECTRONIC COMMUNICATIONS AND SIGNATURES
You agree that agreements, notices, invoices, disclosures, and other communications may be provided electronically.
Where permitted by applicable law, electronic acceptance, checkboxes, digital signatures, and similar electronic actions may satisfy requirements for written acceptance or signatures.
30. CHANGES TO THE SERVICES AND TERMS
We may update the Services and these Terms from time to time.
Where changes are material, we may provide reasonable notice through email, the Services, our website, or another appropriate method.
The updated Terms will identify the date of the latest revision.
Continued use after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
If you do not agree with updated Terms, you may discontinue use and cancel your subscription.
31. GOVERNING LAW
These Terms and the relationship between Review Acquisition and the Client will be governed by the laws of Sweden, without regard to conflict-of-law principles, except where mandatory law requires otherwise.
To the extent legally permitted, disputes arising from these Terms or the Services shall be subject to the jurisdiction of the competent courts of Sweden.
Nothing in this section removes any mandatory rights or jurisdictional protections that cannot lawfully be waived.
32. FORCE MAJEURE
Review Acquisition will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
War or civil unrest
Government action
Telecommunications failures
Internet outages
Power failures
Strikes
Major cyber incidents
Third-party platform outages
Carrier disruptions
Epidemics or pandemics
Other comparable events outside our reasonable control
We will make reasonable efforts to resume affected Services when practicable.
33. ASSIGNMENT
The Client may not transfer its rights or obligations under these Terms without our prior written consent.
Review Acquisition may transfer its rights and obligations in connection with a reorganization, acquisition, sale of business assets, or similar business transaction, subject to applicable law.
34. INDEPENDENT CONTRACTORS
Review Acquisition and the Client are independent contracting parties.
Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, fiduciary relationship, or other agency relationship between the parties.
Neither party may bind the other except where expressly authorized.
35. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.
If that is not possible, it will be severed without affecting the remaining provisions.
36. NO WAIVER
Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
37. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and any applicable written order form, service agreement, data-processing agreement, or other incorporated terms, constitute the agreement between the Client and Review Acquisition regarding the Services.
They supersede prior discussions or understandings concerning the same subject matter, except where expressly agreed otherwise in writing.
38. CONTACT INFORMATION
Questions regarding these Terms or the Services may be sent to:
Review Acquisition Albin Fregelin Rudbecksgatan 135 Örebro, Sweden
